Your visit to the website http://www.ais.org.uk, the "Website") is subject to this Privacy Policy and NATS (Services) Limited’s ("NATS", "we", "us" or "our") terms and conditions governing your visit to the Website ("Terms and Conditions").

It is important for you to understand what personally identifiable information (i.e. information from which we can identify you) ("Personal Information") we collect about you, or that you provide to us, during your visit to the Website and what we do with that information.

NATS is committed to protecting and respecting your privacy. We keep and use information in line with the Data Protection Act 1998 ("the Act").

1.1

You can visit the Website without giving us any Personal Information. However, if you wish to use the full range of services that we offer, you will need to complete the registration process and then logon to the Website (using your registration details) at each subsequent visit to the Website.

1.2

As part of the registration process and at various other points on the Website we will need you to provide us with certain Personal Information. When you submit your Personal Information via the Website you may be asked to consent to the processing and transferring of your Personal Information as set forth in this Privacy Policy. If you would prefer that we do not collect any Personal Information from you, please do not provide us with any such information. Please note, however, that if you choose not to provide us with your Personal Information you will not be able to access or use our full range of services.

1.3

We do not sell, share or transfer the Personal Information that you provide to us through the Website except as set out in this Privacy Policy.

1.4

Except as otherwise described in this Privacy Policy, we use the Personal Information you provide us through the Website only for the purposes of processing your registration and/or login details, processing any submission by you and responding to any comments or questions you have.

1.5

The types of information we collect are as follows:

(a) Website registration

To register to use the Website you must complete the online registration form. During registration you are required to give your contact information (such as your name, address, telephone number and email address). This information enables us to process and fulfil your registration online. Optionally you may also provide further information (such as the purpose for which you intend to use the data available on the Website). Upon the completion of the registration process we will send you an email confirming your registration.

(b) Enquiries

To send us an enquiry by email you may supply us with your email address. This email address will only be used to respond to your enquiry.

1.6

We may use the information you provide in aggregate (non-personally identifiable) form for internal business purposes, such as generating statistics and developing marketing plans. We may collect, store or accumulate certain non-personally identifiable information concerning your use of the Website, such as information regarding which of our pages are most popular to facilitate general website administration.

1.7

Please note that we may disclose any information, including Personal Information, we deem necessary in our sole discretion to comply with any applicable law, regulation, legal process or governmental request. We may also disclose your Personal Information to any member of our Group (where such term means our subsidiaries, our ultimate holding company and its subsidiaries, as defined in section 736 of the Companies Act 1985).

2.1

We will take reasonable steps to create an accurate record of any Personal Information you have submitted through the Website. However we do not assume responsibility for confirming the ongoing accuracy of your Personal Information.

2.2

If you advise us that your Personal Information is no longer accurate we will, so far as practicable, make corrections. You can also request that your Personal Information be deleted from our systems at any time by emailing This e-mail address is being protected from spam bots, you need JavaScript enabled to view it

If you wish to access Personal Information that you have submitted via the Website, please submit your request in writing to: The Data Protection Officer, Corporate Security Services Department, NATS Limited, Box 31, Room 4203, Sopwith Way, Swanwick, Hants, SO31 7AY. Any such request should be supported with 2 proofs of identity (photocopy of passport or photo driving licence and a recent utility bill or similar showing current address) and a £10 processing fee (cheques should be made payable to "NATS Limited").

4.1

We may use session cookies in order to enhance the service we provide on the Website. A session cookie is a small data file sent from our Website to your internet browser, which is stored in the temporary memory of your computer (this file is erased when your browser is closed). A session cookie will allow us to track the pages that you have visited and thereby facilitate your use of the Website.

4.2

You can set your browser to notify you when you receive a cookie, giving you the chance to decide whether or not to accept it.

5.1

We may retain other organisations and individuals to perform functions on our behalf in relation to the purposes set forth in this Privacy Policy. Examples include data analysis firms, customer support specialists, web hosting companies and software development or support companies.

5.2

Such third parties may be provided with access to your Personal Information if needed to perform their functions but may not use such information for any other purpose. Such third parties may be located in countries both inside and outside the European Economic Area (the "EEA"). Although countries outside the EEA may not require the same level of protection of Personal Information as countries within the EEA we always demand that all third parties adhere to the same procedures that we follow ourselves with respect to your Personal Information, including this Privacy Policy. By submitting your Personal Information, you agree to its transfer to, and storing or processing by such third parties.

The Website may contain links to or from other websites. Please be aware that we are not responsible for the privacy practices of other websites. This Privacy Policy applies only to the information we collect on the Website. We encourage you to read the privacy policies of other websites you link to or otherwise visit from our Website.

Although we implement various security measures to protect the security of your Personal Information both on line and off line, the transmission of information through the internet is not completely secure. We cannot therefore guarantee the security of your Personal Information transmitted to the Website through the internet and any such transmission is at your own risk. If you have any questions about security at our Website, you can send an email to This e-mail address is being protected from spam bots, you need JavaScript enabled to view it .

As we continue to develop our business we might sell certain of our assets, be sold or outsource certain business functions. In such transactions user information, including Personal Information, generally is one of the transferred business assets, and by submitting your Personal Information on the Website you agree that your Personal Information may be transferred to such parties in these circumstances.

We may revise this Privacy Policy from time to time. If we decide to change our Privacy Policy we will post the revised Policy here. As we may make changes at any time without notifying you we suggest that you periodically consult this Privacy Policy. Please note that, in the absence of your consent to changes in the way we use your Personal Information, our rights to use your Personal Information will be based on the Privacy Policy in effect at the time your Personal Information was collected.

This Privacy Policy shall be construed in accordance with English law, and by providing us with your Personal Information you submit to the exclusive jurisdiction of the English Courts.

We have taken measures to ensure that your privacy is constantly respected. If you have any questions, comments or concerns about our privacy practices please email us at This e-mail address is being protected from spam bots, you need JavaScript enabled to view it .

5th March 2008